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Note: If you have a question that is not answered in this article, you can always use the chat icon at the bottom right corner of your Teacher Dashboard to contact Customer Support.


General FAQ

Will Amplify Reading work on my device?

It probably will! Amplify Reading is compatible with a variety of Apple, Windows, and Chromebook devices. For more detailed information about hardware and network requirements, please visit our customer requirements page.

Can students use Amplify Reading without an internet connection?

No. Because Amplify Reading is a web-based application, students need an active internet connection to play. However, we have created a number of paper-based offline activities for engagement and skill practice that students can use without an internet connection.

Can students use Amplify Reading at home?

Yes! Amplify Reading is ideal for personalized practice and instruction at home or during remote learning. Students can use it on their own (no adult supervision needed!) on a variety of common devices, including Chromebooks, tablets, laptops, and desktops. Regular usage can help students extend their reading growth and fill in gaps that may emerge during extended periods of remote learning.

Click here to learn more about using Amplify Reading in your remote classroom.


Login FAQ

Which login method should my students use?

Amplify Reading offers a variety of login methods to suit the diverse needs of the students who use our program; this login guide includes detailed recommendations and step-by-step instructions to help you determine which is the best fit for your students.

To summarize our recommendations:

  • Integrated Solutions (Clever, ClassLink, LMS, or District SSO): If your school uses a supported third party integration (Clever, ClassLink, LMS, or District SSO) with Amplify Reading, this is the easiest way to streamline the login experience for your students.

  • QR code login:

    • Best for: Efficient, remote-friendly, young student login on camera-enabled devices

    • Not recommended if: Your students do not have camera-enabled devices

  • Amplify username and password login:

    • Best for: Students logging in at home without camera-enabled devices, or older students who know how to type

    • Not recommended for: Younger students who do not yet have typing skills

  • Class login:

    • Best for: Efficient, in-class young student login on devices without a camera

    • Not Recommended if: Your students have camera-enabled devices; your students are using personal devices

Which login method should I use?

Our recommendation depends on whether and how you use Amplify Reading with other products:

  • If your district or school uses a supported third party integration (Clever, ClassLink, LMS, or District SSO) with Amplify Reading, logging in through that integrated product is the easiest way to streamline your login experience

  • If you are an mCLASS user, you should login via mCLASS for the most streamlined experience with Amplify Reading

  • If neither of the above apply to you, you should log in using a dedicated Amplify Reading username and password


Class login FAQ

My students are using AR at home, can they use class login on their personal devices?

No. Class login can only be used on school- or district-approved devices. Because class login displays lists of student names, a teacher or administrator needs to authorize the update with their mCLASS credentials on every device used for Amplify Reading.

How do I enable and disable class login?

You can use the enable class login button on the main login screen to set up class login for your students using your Teacher Dashboard. The process must be completed for each device. Click here for a step-by-step guide.

If you want to turn off class login, just click the Disable Class Login button on the main login screen to do so using your Teacher dashboard.

What should I do if a student’s login ID is missing?

If students enter their Class Code correctly and see these messages:

Or if specific student IDs are missing from the Class Login page:

This means that there have been changes to your roster since the initial enrollment.

To fix this issue, just log into your Teacher Dashboard using your device, then refresh the class codes page on the impacted student’s device. The missing login ID should now appear.

If the above solution does not work, please contact support.


QR Code login FAQ

What is a QR Code?

A QR ("quick response") code is a unique barcode that stores your students' individual login information; a camera-enabled device scans the code to instantly log your students into their accounts.

It looks like this:

How do I enable camera access on my device?

Instructions for changing camera permissions will vary by supported browser and device. Please refer to our Customer Requirements for browser and device requirements.

Chrome (Mac, PC or Chromebook)

The first time your student tries to log in using a QR code, a browser prompt should appear, asking to allow or block camera access for Amplify Reading. Just click "Allow" to enable the camera, and log in.

If no browser prompt appears, try these steps:

  1. Go to chrome://settings/content/camera

  2. Make sure that Ask before accessing is toggled on

  3. Check the Block list — if reading.amplify.com is on that list, click the trash icon next to it

Note: You will need to refresh your browser page for any changes to permissions to take effect. Upon reloading reading.amplify.com you will be prompted to approve camera access and should select Allow.

Safari on Mac

The first time your student tries to log in using a QR code, a browser prompt should appear, asking to allow or block camera access for Amplify Reading. Just click "Allow" to enable the camera, and log in.

If no browser prompt appears, try these steps:

  1. Click on the Safari menu and select Preferences

  2. Click on the Websites tab

  3. Click on Camera in the list on the left

  4. Locate "reading.amplify.com"

  5. Select Allow in the permissions drop-down menu

Note: You will need to refresh your browser page for any changes to permissions to take effect. Upon reloading reading.amplify.com you will be prompted to approve camera access and should select Allow.

Safari on iPad

The first time your student tries to log in using a QR code, a browser prompt should appear, asking to allow or block camera access for Amplify Reading. Just tap "Allow" to enable the camera, and log in.

If no browser prompt appears, try these steps:

  1. Visit Settings > Safari

  2. Make sure that camera access is set to Allow

Note: You will need to refresh your browser page for any changes to permissions to take effect. Upon reloading reading.amplify.com you will be prompted to approve camera access and should select Allow.

Do I need to print my students' QR codes?

You do not need to print your students' QR codes, but you can easily do so using your Teacher Dashboard.

Click here to learn how to easily print and share QR codes.

Why am I getting an error message?

Note: QR Code Login is only available for use with supported, camera-enabled devices. Only iPad 5 and later and iOS versions iOS 11 and later are supported.

There are a few reasons why students might see an error message when trying to use QR code login:

Unsupported or non-camera-enabled device

If your student is a using a device that is not compatible with Amplify Reading, or if their device does not have a camera, they will see the following error message:

Please refer to our Customer Requirements for more information on browser and device requirements.

Camera access denied

If the browser has previously been blocked from using the device camera, your student will see the following error message:

Click here for instructions to change the browser’s camera settings.

Why is my camera not scanning the QR code?

Non-Amplify Reading QR code

Only Amplify Reading QR Login Cards are valid for login to Amplify Reading. Scanning anything else will result in the following error:

QR Code is not in the target area

In order to log in, all four corners of the QR code must be within the camera's view. The corner borders on the QR Login Card should line up with the corner borders on the screen.

Printed QR Card is Damaged

Damage to printed QR cards (such as tears, stains, markings) can cause issues when trying to log in. We recommend laminating printed login cards to prevent damage.

How can I sync my students’ QR codes?

Syncing QR codes is easy! Just open the Class Settings page in your Teacher Dashboard, and click either Sync (for individual students) or Sync All (for your full class) to quickly sync your students’ QR codes.


Implementation and usage FAQ

How much time should students spend playing Amplify Reading?

Our usage recommendations vary depending on your students’ grade levels:

  • Students in grades K–3 should play for a total of 30-45 minutes per week, broken up into 2–3 sessions

  • Students in grades 4–5 should play for a total of 40-60 minutes per week, broken up into sessions lasting a minimum of 20 minutes

Click here to learn more about our implementation recommendations.

How can I see my students’ usage time?

Students’ weekly usage time is logged in your Teacher Dashboard.

  • To see usage data for your whole class, open the Insights page.

  • To see data for individual students, just open Student Detail view and click on the Usage & Growth tab.

What are subskill mastery goals?

Subskill mastery goals show how your students are progressing through their expected content for the school year.

Click here to learn more about how Amplify Reading calculates subskill mastery goals for your students.

What happens if my student meets their subskill mastery goal?

The denominator you see in your Teacher Dashboard is the minimum number of subskills we expect your students to reach; it is very likely that they will surpass these goals. When that happens, students continue along the adaptive learning path and tackle more challenging subskills within the relevant skill domains.


Amplify integrations FAQ

Can I use Amplify Reading with mCLASS?

Yes! Amplify Reading offers explicit instruction and practice in the skills that mCLASS assesses. Using the two programs together will help you give your students the support or enrichment they need to succeed.

Click here to learn more about using Amplify Reading with mCLASS.

Can I use Amplify Reading with CKLA?

Yes! The deep engagement and individualized practice that students get when they play Amplify Reading helps to reinforce and solidify the concepts and skills they learn in CKLA.

Click here to learn more about how you can use these programs together to give your students opportunities to boost their reading skills.


Student Experience FAQ

What is a Quest?

Quests are the narrative experience that frame your students’ experiences and skill practice in Amplify Reading.

Click here to learn more about quests.

What is a Curioso?

Curiosos are magical, book-loving creatures who grow alongside students throughout their Amplify Reading experience. As students develop their own reading skills, so do their Curioso companions. Together, they embark on adventures in the town of Bookerton and beyond!

Curiosos in the Amplify Reading K-3 experience:

Curios in the Amplify Reading 4-5 experience:

Who is Alyx?

Alyx is a character your students will meet throughout their Amplify Reading experience, in quests, skill games, and other activities:

  • Students who use the Automatic Placement Tool will first encounter Alyx as part of that activity

  • Alyx acts as a mentor for students in grades K-1, offering support and encouragement as they play through their quests

  • Alyx is a recurring character in the quest narrative for grades 2-3

  • Many skill games feature Alyx as a companion and guide, offering directions on how to play the game, and instructional scaffolding when it is needed -- students can always click on Alyx to hear instructions read again!

  • Students will see Alyx every month as part of the Curioso Skill Scan checkup

What are The Four Eyes?

The Four Eyes refers both to the interactive graphic novel that frames Close Reading practice in grades 4-5, AND to the main characters in that story:

  • Taq: A prince from the sky kingdom Zephraya, and an expert in argumentation

  • Iris: A detective from the mysterious city of Gran Folie, highly skilled at analyzing text structure

  • Scadwin: A poet from the mythical realm, Cimera, who is passionate about authors’ craft

  • Ruby: A mechanic from the underground world of Dworp, and a master of characterization

What is Vista?

Vista is the fictional world where the plot of The Four Eyes takes place. It comprises four lands:

  • Zephraya, the sky kingdom

  • Gran Folie, the city of night

  • Cimera, the valley of fairy tales

  • Dworp, the underground metropolis

Who is Olivia?

Olivia Wen is a recurring character in the quest narratives for grades 2-3 and 4-5.

Students in grades 2-3 will know Olivia by reputation only -- she appears in quests in flashbacks and journals entries as the town of Bookerton’s brilliant and enigmatic co-founder.

Olivia is a key character in the grades 4-5 experience, as the creator of the mysterious Workshop where students play their quests, who frequently sends them messages about her travels through the magical world of Vista.

What is Practice Mode?

Practice Mode allows students to play any level of any game or Close Reading activity in Amplify Reading. Practice Mode is disabled by default to ensure that students focus on the games presented to them within their unique learning progression, but you can use your Teacher Dashboard to turn it on for your students at any time.

How does Amplify Reading support English Learners?

Amplify Reading offers a variety of supportive features for EL students, including:

  • Spanish voiceover in quests and many games

  • Context-based, simple English definitions for unfamiliar words (including Tier 2 and academic vocabulary) with image support in the eReader and some games

  • Read aloud and text highlight features in some games

Click here to learn about the many ways Amplify Reading can support your EL students.

My student missed the directions for a game, can they hear them again?

Yes! If your student ever needs to hear a game instruction again, they can click on Alyx (the character in the banner at the top of the game screen) to repeat it.

Can teachers preview the student experience?

Yes! Use the Demo button in the navigation bar of your Teacher Dashboard to launch a demo version of the student experience. You’ll be able to play through a quest, access games in practice mode, and see why your students love to play Amplify Reading.

Click here to learn more about the Demo tool.


Trouble spots FAQ

My student has a trouble spot -- what does that mean?

Trouble spots appear when your student has attempted a subskill multiple times without mastering it. If a student fails a particular game level three times, they are given a (brief) break from that content to limit frustration. They will encounter it again later in their learning progression, after playing games that allow them to practice related skills.

If, when the student attempts the same subskill later on, they still are not able to master it, the subskill will be registered as a trouble spot.

How can I help my student work through their trouble spot?

The Student Detail view in your Teacher Dashboard includes a Trouble Spots tab where you can see exactly which subskill your student is struggling with, along with targeted instructional activities you can use with them to help work through the challenging subskill.

You can use this more detailed information about the challenging content set and the accompanying activities to inform student instruction, but you can also rest assured that Amplify Reading will expose students to this content again later in the program when they’ve had more time to practice the prerequisite skills.

Can students hit trouble spots in any activity?

No. Trouble spots only occur in skill games. If a student does not master their eReader text, Close Reading adventure, or Vocabulary activity, they will not receive a trouble spot.


Automatic Placement Tool (APT) FAQ

What is the Automatic Placement Tool?

Placement for students who do not have assessment data is determined using our Automatic Placement Tool, which ensures students receive the content and skill practice most appropriate for their current reading level.

These students receive a set of word recognition activities (grades K–5):

and comprehension activities (grades 1–5) for their enrolled grade.

Each grade-level set contains carefully curated activities that measure a range of skill levels for each grade, and map directly to the content included in the program. Our program analyzes students’ response to each question and places them at a starting point within the program that best suits their current reading needs. For example, a third-grade student’s responses may show that they are struggling with below-grade level decoding skills, so they would be placed accordingly within Amplify Reading’s adaptive algorithm to ensure that they receive opportunities to practice those skills.

Each activity is punctuated with fun animations and characters to keep students motivated and trying their best. The entire experience takes most students around 15 minutes to complete.

Is the APT a replacement for reading assessments or screeners?

While the automatic placement tool is an effective method for determining the right starting point for a student within Amplify Reading, it is not a reading assessment, screener, or benchmarking replacement.

Why does the page look broken?

The animated narrative for the APT invites students "behind the scenes" of Amplify Reading, and includes an animation of the screen cracking.

Nothing is actually broken, and your students have done nothing wrong! After the screen crack animation, the narrator explains to students that they can help "repair" the app by completing a few short activities.

Note: If your students see an error message like the one below, please contact support.

How can I see if my student has completed the APT?

You can see whether your students have started or completed the APT in your Teacher Dashboard. From the Student Detail View, just click on the Recent Activity tab -- the Automatic Placement Tool will show up at top of the page.

How can I see my students’ placements?

While your student’s responses and scores from the APT are not recorded in the Teacher Dashboard, you will see each student's placement reflected, as their progress within skill domains is color coded based on whether a subskill is below-, on-, or above-grade level.

Should students receive assistance completing the measures?

To ensure the most accurate placement, it is important that students complete each activity independently, without any outside assistance. Help from peers, caregivers, teachers, etc. can significantly skew students' results, leading to inaccurate placements.

If you suspect a student has received outside assistance, please contact support to request re-placement.

What should I do if my student’s placement seems incorrect?

The APT is designed to ensure students receive content and skill practice that is most appropriate to their reading levels. But of course, you know your students best. If you believe that they may have been placed inaccurately, we recommend the following:

If the placement point seems too easy:

Across all placement points, students begin their Amplify Reading journey practicing skills that they are expected to have already encountered. If it seems like a student is seeing content that is too easy, they are likely playing through this expected review.

We do not recommend adjusting student placement in this situation: As they continue to play skill games and demonstrate mastery across skill domains, Amplify Reading's adaptive algorithm will serve up increasingly challenging content to ensure they are getting the activities that are right for them. We also have a variety of printable extension activities to give students even more opportunities to practice their skills.

If the placement point seems too difficult:

Learning to read is hard work and it's expected that students will encounter some trouble spots along their reading journey.

However, if a student has received outside help completing the APT, or if they struggle with or have failed to master or more subskills in their first quest, please contact support to request re-placement.

Can I adjust my students' placements?

No, it is not possible to re-place students through your Teacher Dashboard; only Amplify Reading customer support can complete re-placement requests.

If you are certain that a student has been placed incorrectly, please contact support to request re-placement for that student.

Our support teams can be reached Monday through Friday, 7 a.m. to 9 p.m. ET, and Sunday, 10 a.m. to 6 p.m. ET.

  • Phone: (800) 823-1969

  • Email: help@amplify.com

  • Chat: You can contact support directly from your Teacher Dashboard by clicking on the orange chat icon in the bottom right corner of the screen.

What if I'm able to assess my students later in the school year?

If you are an mCLASS user, your students' placements will be updated automatically, based on their new assessment scores.

If you use a supported third party assessment, your district will need to share the updated scores with Amplify to update your students' placements within the program.

Is the APT available in Spanish?

Yes! Starting in the 2021-22 school year, the APT has Spanish voiceover available for both the narrative sections and the skill measures.

If you have a student who should take the APT in Spanish, you will need to toggle Spanish voiceover on for that student before they log in for the first time and take the APT. If your student has already played the APT in English and you would like for them to retake it in Spanish, please contact our customer support team.

What should parents and caregivers know about the APT?

Click here to download a bilingual (English and Spanish) explanatory guide for parents and caregivers. This PDF includes a brief overview of the APT’s purpose, along with transcribed instructions for each activity that caregivers can refer to if their child needs help understanding what to do.

I have a different question about the APT

If your question was not answered in this FAQ, please review this article about student placement, which includes more detailed information about the measures and how they inform student placement. You can also contact our customer support team to get additional assistance.


Midyear (MOY) re-placement FAQ

Will students using supported third-party assessments be re-placed at MOY?

Not automatically! If this is something you are interested in pursuing, please reach out to our customer support team to discuss re-placing your students.

Will students who were manually re-placed earlier in the school year be re-placed again at MOY?

Not automatically! If this is something you are interested in pursuing, please reach out to our customer support team to discuss re-placing your students.

What happens if my school is only assessing at BOY? Will my students still be re-placed?

If no MOY score is detected, your students will not be replaced at MOY and will continue to move through the skill map based on their initial placement.

Can I see the updated assessments in my Teacher Dashboard?

It depends on the type of assessment that was administered. Please see the main placement article for a detailed guide to viewing placement and assessment information in your Teacher Dashboard.

How does re-placement work if my students started using Amplify Reading in the middle of the school year?

If your district uses mCLASS products for placement within Amplify Reading, the program uses the most recent mCLASS score for initial placement. For your district that may mean BOY or MOY scores — whichever set of scores is most recent will be used.

  • If BOY scores are the most recent when your students start using AR, the program will use those scores for initial placement and replace your students once MOY scores are uploaded later on in the year.

  • If MOY scores are the most recent when your students start using AR, the program will use those scores for initial placement.

If your district uses the Automatic Placement Tool (APT) for placement within Amplify Reading, APT will be used for initial placement once your students log in for the first time in a calendar year, and MOY re-placement starting in January of the following year.


Vocabulary App FAQ

Is the Vocabulary App the same thing as the Vocabulist game?

Yes, they are the same thing. The Vocabulary app is presented to grade 3 students in quests as The Vocabulist.

How are the Amplify CKLA Vocab App and Amplify Reading Vocabulary App different?

They are actually the same Vocab App!

Students who use Amplify Reading without CKLA will see Vocab activities embedded throughout their quests, based on the Amplify Reading adaptive algorithm.

Students who use both CKLA and AR can access the Vocab app in three different ways:

Are the word lists the same for the CKLA and AR versions?

Yes. Regardless of how students access the Vocab App, they will see the same list of Tier 2 words.

Does it matter whether students access the Vocab App through Amplify Reading or CKLA?

No. No matter how students access the vocab app, they will experience the same engaging activities designed to help them build and apply critical vocabulary skills and knowledge.

For CKLA users, which is the recommended way to access the Vocab App?

We suggest you use Amplify Reading. Critical vocabulary reinforcement on the Tier 2 Amplify CKLA word list is just one of the many benefits of using Amplify Reading. Amplify Reading provides differentiated, digital instruction in both foundational skills and comprehension strategies that your students need. Founded on the Science of Reading (just like Amplify CKLA!), it provides remediation and enrichment to ensure students gain essential core literacy skills.

Note: You can always access the same Amplify CKLA word list directly via the Amplify CKLA Vocab App. The student-driven activities and the Amplify CKLA Tier 2 word list are the same regardless of how students access them. However, students using the standalone (CKLA) version will not gain practice and reinforcement in the other key skills areas covered by Amplify Reading.

How can I see reporting on the Vocab App?

You can access reporting using your Teacher Dashboard, or using the Amplify CKLA Vocab App directly.


Do you have a different question that wasn't answered here?

If you have a question that is not answered in this article, you can always use the chat icon at the bottom right corner of your Teacher Dashboard to contact Customer Support.

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